Help Center
My address book
ANOTHER ADDRESS, AND IT IS DELIBERATE
Your address book is not a page of the portal: it is a separate application, at its own address, derived once and for all from your house's name. That separation is what makes your contacts yours, and what would let them follow you if you left.
You have no second password to remember. The « My address book » tile opens a session there straight from the portal. We hold no address-book password — there is none.
WHAT WRITES ITSELF IN
Three events create or complete a record, without you doing anything:
- A CALL — at the end of the call, once the summary is written.
- AN INCOMING EMAIL — on receipt, even before the reply.
- A VISIT — when a visitor leaves their address on your QR code or your chip.
DUPLICATES ARE NEVER MERGED ON THEIR OWN
Before creating a record, the product searches by address and by phone number. If it finds one, it only fills the EMPTY fields: information you typed is never overwritten.
If the address and the phone number point to two different records, a « Possible duplicate » note is placed on both, and you are the one who decides. Someone who asked for their data to be erased is never recreated.
THE VISITOR WHO LEAVES AN ADDRESS
The visit form requires a consent box, and the server checks it: without it, nothing is recorded. The consent timestamp and the notice version are kept.
The data controller named in that notice is YOUR house, not the platform. It is your name the visitor reads.
Frequently asked questions
MY ADDRESS BOOK SAYS « BEING PREPARED ». HOW LONG?
A few dozen seconds, usually. If the screen asks you to name your house, do that first: your address book's address is drawn from it, and it is not remade afterwards.
HOW LONG BEFORE A CONTACT APPEARS?
About ten seconds after the exchange. If the address book does not answer, the request is retried several times, then given up after three days.
CAN I IMPORT A SPREADSHEET OF CONTACTS?
Not from the portal today. The address book has its own import tools — that is where to do it.
See also

AI ARTEDUSA v2.2.0
© 2026 AI ARTEDUSA. All rights reserved. Based in Menton, France.