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For libraries

Your AI-native library, bespoke and ready to deploy

A phone and email agent for libraries: opening hours, loans, renewals, room bookings, registrations. Six languages, round the clock. Data held in the EU.

What the front desk looks like today

  • #1

    The phone rings while a reader is waiting at the desk: one of them always waits, and it is usually the one who made the journey.

  • #2

    The same questions come back every day, opening hours, renewals, joining, whether a title is in, and a good share of them arrive when the library is closed.

  • #3

    A visitor who does not speak the local language gives up on joining; a researcher waits for a reply to their email while the team is out on the shelves.

What the agent does, on its own

  • Answers the phone around the clock in French, English, German, Spanish, Italian and Portuguese, from your opening hours, your loan rules and your collection descriptions.
  • Looks up a title, an author or an ISBN in the catalogue you have given it and tells the caller whether the item is available to borrow.
  • Logs a renewal request against the reader's card number and gives them a confirmation number; a librarian only steps in if a reservation blocks it.
  • Books a study room or a computer workstation for the date and time requested, and confirms the booking with a reference.
  • Opens a new reader's registration and tells them what to bring: photo ID and a recent proof of address.
  • Answers emails from your own address too, supervised or autonomous; every exchange is summarised in your carnet, and a visitor who asks for a librarian gets a call back with the transcript.

What a town library costs on the meter

Calls / month

500

Cost / month

≈ €375 excl. VAT

Desk hours handed back

25 h

The sum: 500 calls of 3 minutes at €0.25 per minute = €375 excl. VAT; 25 hours of phone the desk no longer works. Each email reply adds €0.15. For a local authority, an annual package on quote: €4,800 or €8,400 excl. VAT per institution, €18,000 excl. VAT for three pooled institutions, paid by administrative mandate through Chorus Pro.

Hear it answer a reader tonight

On sign-up: 15 minutes of calls, 15 email replies and €2.50 of credit for the carnet assistant, with no card asked for. Upload your opening hours and loan rules, and it answers.

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