For libraries
Answer every visitor in their language, free your reference desk
A multilingual AI agent that answers from your documentation — opening hours, borrowing rules, collection descriptions — while your reference librarians focus on research support and special collections.
What library directors are telling us
Reference desk staffing 8.2% below 2019 levels — but room reservations up 31% over the same period (PLA 2024 Public Library Staff Survey).
Multilingual visitors asking the same FAQ — opening hours, borrowing rules, Wi-Fi, printing — every day, in every language.
Researchers and class teachers waiting weeks for a reading-room slot or a class visit confirmation.
Reference librarians pulled from the stacks to staff the phone, the email inbox, the chat window.
What the agent does
- Every call answered, 24/7, in the visitor’s language (EN, FR, ES, IT, DE, PT activated per institution). Email agent coming soon.
- Answers strictly from your documentation — OPAC entries, FAQ, collection descriptions — never from the web.
- Researcher and class inquiries qualified upfront with synthesis and next action to your reference team.
- Reading-room slot booking, hold and renewal coordination, integrated OPAC search — coming next on the roadmap.
- Sensitive topics (rare manuscripts, donor stewardship, press) escalated contractually to a human.
- Your reference librarians for research support. Your special collections team for the manuscripts.
Typical ROI for a mid-sized public library
1,000
≈ €750
150h
Based on 1,000 calls averaging 3 minutes at €0.25 / min. Compare to one reference librarian FTE handling phone/email duty. Email agent coming soon.
See it answering a research request tonight
30-day free trial, no credit card. Upload your hours, your borrowing rules, a sample of collection descriptions — your agent is on the line in five minutes.
Start free trial