For libraries
Your AI-native library, bespoke and ready to deploy
What the front desk looks like today
- #1
The phone rings while a reader is waiting at the desk: one of them always waits, and it is usually the one who made the journey.
- #2
The same questions come back every day, opening hours, renewals, joining, whether a title is in, and a good share of them arrive when the library is closed.
- #3
A visitor who does not speak the local language gives up on joining; a researcher waits for a reply to their email while the team is out on the shelves.
What the agent does, on its own
- Answers the phone around the clock in French, English, German, Spanish, Italian and Portuguese, from your opening hours, your loan rules and your collection descriptions.
- Looks up a title, an author or an ISBN in the catalogue you have given it and tells the caller whether the item is available to borrow.
- Logs a renewal request against the reader's card number and gives them a confirmation number; a librarian only steps in if a reservation blocks it.
- Books a study room or a computer workstation for the date and time requested, and confirms the booking with a reference.
- Opens a new reader's registration and tells them what to bring: photo ID and a recent proof of address.
- Answers emails from your own address too, supervised or autonomous; every exchange is summarised in your carnet, and a visitor who asks for a librarian gets a call back with the transcript.
What a town library costs on the meter
500
≈ €375 excl. VAT
25 h
The sum: 500 calls of 3 minutes at €0.25 per minute = €375 excl. VAT; 25 hours of phone the desk no longer works. Each email reply adds €0.15. For a local authority, an annual package on quote: €4,800 or €8,400 excl. VAT per institution, €18,000 excl. VAT for three pooled institutions, paid by administrative mandate through Chorus Pro.
Hear it answer a reader tonight
On sign-up: 15 minutes of calls, 15 email replies and €2.50 of credit for the carnet assistant, with no card asked for. Upload your opening hours and loan rules, and it answers.
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