Pricing
Three services, one rule: you only pay for what you use.
What you pay
Usage-based, in EUR excl. VAT. The call minute, the email reply, the million tokens — and, only if you use them, the portal's voice, the built-in tools, online sales and your domain name.
Voice agent — phone
€0.25/ min
Per incoming-call minute handled. Minute started = minute billed.
Email agent
€0.15/ reply
Per reply sent by the agent, in supervised, deferred or autonomous mode.
Carnet assistant
Billed per million tokens
Like the model vendors themselves. Four lines, in EUR excl. VAT per million tokens. A token is the unit text is cut into: every exchange consumes some on the way in — your question and whatever is read from your carnet — and some on the way out — the answer.
| Line | Price / million tokens |
|---|---|
| Input — fast model | €1.50 |
| Output — fast model | €6.00 |
| Input — expert model | €15.00 |
| Output — expert model | €75.00 |
The expert model is only called on a complex request, and for a bounded number of rounds. Tokens consumed are measured on every exchange and visible in your portal, Billing tab. Included usage credit when an account is opened: €2.50 excl. VAT.
These are our model vendor's published prices, multiplied by ten. Their grid is public: you can check.
Carnet assistant — Claude house
If you choose Anthropic
A gallery can change its model house in its settings. The choice applies to all its surfaces: phone, email, carnet assistant. Same four lines, same pricing rule.
| Line | Price / million tokens |
|---|---|
| Input — fast model | €10.00 |
| Output — fast model | €50.00 |
| Input — expert model | €50.00 |
| Output — expert model | €250.00 |
These are Anthropic's rates, higher than our default vendor's: a typical exchange costs about €0.17 instead of €0.03. It is not our margin that changes — it is the same in both houses — but the price of the model. The choice is never active by default, and it can be reverted.
Included, at no extra cost
- Real-time transcription and natural voice in six languages (FR, EN, DE, ES, PT, IT)
- Conversational agent specialised in the art market: galleries, artists, auction houses, museums, theatres, libraries
- Email agent: reads, replies to and qualifies enquiries, from your Gmail, Outlook or IMAP mailbox
- Domain tools: bookings, guided tours, native ticketing, absentee bids, loan renewals, depending on your trade
- Knowledge base (PDF, DOCX, plain text, your website) and opening hours
- Contacts notebook (CRM), a summary and a next action after every exchange, and a flag on high-stakes emails — an institutional domain (.museum, .gouv.fr), a VIP domain you declare, or a stated budget above €50,000.
- Collection management, registrar, scholarly record and artwork attestations (galleries)
- Public website for your venue and a QR-code visitor form
- Transcripts and summaries kept 12 months, CSV export
- Email support
Estimate for your house
Phone examples. An average call lasts 2 to 4 minutes.
| Monthly volume | Minutes used | Monthly cost | |
|---|---|---|---|
| Small gallery or local museum | 100 calls / month | ~300 minutes | ~€75 |
| Regional museum | 500 calls / month | ~1,500 minutes | ~€375 |
| National institution | 2,000 calls / month | ~6,000 minutes | ~€1,500 |
Small gallery or local museum
- Monthly volume
- 100 calls / month
- Minutes used
- ~300 minutes
- Monthly cost
- ~€75
Regional museum
- Monthly volume
- 500 calls / month
- Minutes used
- ~1,500 minutes
- Monthly cost
- ~€375
National institution
- Monthly volume
- 2,000 calls / month
- Minutes used
- ~6,000 minutes
- Monthly cost
- ~€1,500
Estimate your monthly cost
Pay-as-you-go, no subscription. Combine phone calls and email replies.
Based on €0.25 / min and €0.15 / reply excl. VAT. Each call rounds up to the next whole minute, mirroring the backend; the email agent is billed per AI reply sent. The carnet assistant is not part of this estimate: it is billed per million tokens (grid above) and its cost depends on how long your exchanges run. Your real usage shows live in your portal.
Public sector
A public institution or local authority?
Museums, libraries and theaters run by local authorities: we bill by administrative mandate, no credit card.
- Named quote (direct award, need < €60,000 excl. VAT)
- Billed by administrative mandate via Chorus Pro
- Annual package per institution, overage per minute
- Email agent included, no per-conversation surcharge
- Carnet assistant included, never billed on usage
Annual packages, on quote
Essentiel package
1 institution, 1 dedicated number, six languages, ~3,000 min/month
Culture package
1 institution, six languages, ~6,000 min/month, AI Act Art.50, RGAA AA accessibility
Collectivité package
3 pooled institutions, one number per site, consolidated reporting
Free at sign-up, no card
- 15 minutes of calls, 15 email replies and €2.50 excl. VAT of carnet-assistant credit, free when the account is opened
- No credit card asked for, no clock: the allowance does not expire
- Test number provided to check voice quality; assisted onboarding on request
- Then add a card to continue without interruption — nothing is charged before
Frequently asked questions
How is the email agent billed?
€0.15 excl. VAT per reply sent by the agent, whether you reviewed it (supervised mode), let it go after a delay (deferred) or let it go on its own (autonomous). The first 15 replies are free. For public-sector clients billed on quote, it is included at no surcharge.
How is the carnet assistant billed?
Per million tokens, on four lines: input and output, fast model and expert model (grid above, in EUR excl. VAT). Every private account receives €2.50 excl. VAT of included usage credit; while it lasts, nothing is billed. You can see your tokens consumed and the month's cost live in your portal, Billing tab. For public-sector clients billed on quote, it is included at no surcharge.
What is free at sign-up?
15 minutes of calls, 15 email replies and €2.50 excl. VAT of credit for the carnet assistant, with no credit card and no time limit. Nothing is billed while these allowances last; then you register a card to continue.
How are the portal's dictation and read-aloud billed?
Per second listened and per character read, with the same rule as tokens — the vendor's price times ten: €0.030 excl. VAT per minute listened (€0.060 for real-time dictation) and €0.160 excl. VAT per thousand characters read. Two daily caps per house: 600 seconds listened, 20,000 characters read.
And the built-in tools — web search, document reading, images?
Off by default. When you switch them on, each call is re-billed at its cost times ten: about €0.41 excl. VAT for a web search, €0.03 excl. VAT per page read (OCR), €1.04 excl. VAT per generated image, within 40 calls a day per house.
What does a sale from my website cost?
No fixed fee. When a collector buys a work from your gallery's website, the platform takes a 30 % commission on the sale, secure Stripe payment included.
And my domain name?
€29 excl. VAT a year for the common suffixes — .fr, .com, .eu, .net, .org, .be, .ch. Suffixes the registrar charges more for (.art, .gallery, .paris, .shop, .store…) are offered at a price derived from their cost, shown before any purchase. The name is bought and connected to your venue's website from the portal, and it is registered in YOUR name.
What about a public institution or local authority?
No credit card: we issue a named quote and bill by administrative mandate via Chorus Pro. Annual package per institution, email agent and carnet assistant included at no surcharge. Request a quote from the contact page.
Do I need to port my number to you?
No. We can either port your number (number porting, 2-6 weeks), or forward your calls to a trial number. You choose.
Can I cap my spending?
There is no monthly cap: you pay your real usage, with no subscription and no minimum. What protects your budget: nothing is billed while your included credits last, no card is charged before you register one, and your usage for the month shows live in your portal, Billing tab.
Are recordings kept?
We don't keep an audio recording of calls. The transcript and summary are kept 12 months (automatic age-based purge), then deleted. GDPR compliant.
Which languages are supported?
French, English, German, Spanish, Portuguese and Italian — six languages. The language is set per line.
Can I cancel anytime?
Yes, with no notice and no penalty. Billing stops at the end of the current month.
Let's talk about your house.
A direct conversation with our team — we study your activity, calibrate the solution, and guide you through to launch. No commitment.
Contact our team
AI ARTEDUSA v2.2.0
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